Return, Refund and Exchange Policy

Squaritive | Sultanate of Oman

1. General Policy

At Squaritive, we are committed to supplying quality IT products, including computers, laptops, printers, networking equipment, computer accessories and office technology.

This policy applies to purchases made through our website, quotations, invoices and other authorised sales channels. It is governed by the applicable laws and regulations of the Sultanate of Oman, including Royal Decree No. 66/2014 promulgating the Consumer Protection Law and its Executive Regulations.

2. Returns and Refunds for Defective Products

If a product is defective, does not conform to the agreed specifications, or is unsuitable for the purpose agreed upon at the time of purchase, customers may be entitled to a repair, replacement, return or refund in accordance with applicable Omani law.

For eligible claims:

• Customers must provide proof of purchase, such as an invoice or receipt.

• The defect must not have resulted from customer misuse or damage attributable to the customer.

• Where applicable under Omani law, customers may request a return, replacement and refund within 15 days of receiving the product.

• Eligible remedies will be provided without additional cost to the customer where required by law.

• Applicable warranty rights remain valid in accordance with the relevant warranty terms and legislation.

3. Returns of Non-Defective Products

For products that are functioning correctly and match the agreed specifications, returns or exchanges due to a change of mind, incorrect selection or a change in requirements are subject to Squaritive's approval and applicable law.

Customers are encouraged to verify product specifications, compatibility, model numbers and requirements before placing an order.

Nothing in this section limits any mandatory rights available to customers under Omani law.

4. Product Condition and Packaging

Customers requesting a discretionary return or exchange should return the product in its original condition, with its accessories, manuals, warranty documents and packaging where available.

For defective products, opening the packaging or testing the product to identify a fault will not automatically invalidate a customer's legal rights.

Products showing damage caused by misuse, unauthorised repairs, modifications or accidents may not qualify for a remedy for that damage, subject to applicable law and warranty conditions.

5. Warranty and Repairs

Products supplied by Squaritive may be covered by a manufacturer's warranty, distributor warranty or another applicable warranty.

Warranty coverage, duration and service arrangements may vary by product and will be communicated through the relevant product information, invoice or warranty documentation.

Customers should contact Squaritive for assistance with warranty claims, technical faults or repair arrangements.

Warranty terms do not exclude or replace any mandatory rights provided under Omani law.

6. Damaged or Incorrect Deliveries

Customers should inspect delivered products upon receipt and report any visible shipping damage, missing accessories or incorrect items to Squaritive as soon as reasonably possible.

Please provide the order number and supporting photographs, where applicable, to help us investigate and resolve the issue.

Where a product is delivered damaged, incorrect or inconsistent with the order, Squaritive will assess the matter and arrange an appropriate remedy in accordance with the agreed order terms and applicable law.

7. Order Cancellation

Customers wishing to cancel an order should contact Squaritive as soon as possible.

• Orders not yet processed may be eligible for cancellation.

• Orders already dispatched may be subject to the applicable delivery and return arrangements.

• Specially ordered or customised products may be subject to specific cancellation terms communicated before purchase, to the extent permitted by law.

• If Squaritive cannot fulfil an order, any refund due will be handled in accordance with applicable law and the agreed terms.

Cancellation conditions will not restrict any mandatory statutory rights.

8. Refund Processing

Once a refund has been approved, Squaritive will communicate the refund amount and processing arrangements to the customer.

Refunds will normally be issued through the original payment method where practicable. An alternative method may be arranged where necessary and agreed upon.

Refunds will be processed within the timeframe required by applicable law or the agreed terms, as applicable.

9. How to Request a Return, Exchange or Refund

Customers should contact Squaritive and provide:

• Order number or purchase invoice.

• Product name and model.

• Date of purchase or delivery.

• Reason for the request.

• Description of the defect or issue.

• Supporting photographs or other relevant evidence, where applicable.

Our team will review the request and communicate the next steps.

Contact Details

Company: Squaritive
Website: https://www.squaritive.com
Phone: +968 96250640

10. Consumer Rights

Nothing in this policy is intended to exclude, waive or restrict any mandatory consumer rights under the laws and regulations of the Sultanate of Oman.

Customers may contact the Oman Consumer Protection Authority if a dispute cannot be resolved directly with Squaritive.

11. Policy Amendments

Squaritive reserves the right to update this policy when necessary to reflect changes in its operations or applicable legislation. Updates will be published on our website.

Last Updated: 10 October 2026